Refund & Return Policy
Refund and Return Policy
Last Updated: July 2026
At ARIQUA, customer satisfaction is our priority. We
take great care in delivering premium-quality Aloe Vera products. If
you are not completely satisfied with your purchase, please review our
Refund and Return Policy below.
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong product.
- A product was missing from your order.
- The product arrived in a leaked or defective condition.
To be eligible, you must contact us within
48 hours of receiving your order.
2. Products Not Eligible for Return
For hygiene and safety reasons, we do not accept returns for:
- Opened or used products.
- Products damaged due to customer misuse.
-
Products purchased during clearance or special sales (unless
damaged).
- Products returned without their original packaging.
- Requests submitted after 48 hours of delivery.
3. Return Request Process
To request a return or replacement, please email us with:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Clear photos of the product
- Photos of the outer packaging
- Unboxing video (recommended for faster resolution)
Email:
info@ariqua.in
4. Refund Process
Once your request has been approved:
-
Refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method.
-
Depending on your bank or payment provider, additional processing
time may apply.
5. Replacement Policy
If your product is:
- Damaged
- Defective
- Incorrectly delivered
ARIQUA will provide a replacement at no additional cost, subject to
verification.
6. Cancellation Policy
Before Dispatch
- Orders can be cancelled before shipment.
-
A 100% refund will be issued for eligible cancellations before
dispatch.
After Dispatch
- Orders cannot be cancelled once shipped.
7. Cash on Delivery (COD)
- Cancellation after dispatch is not allowed for COD orders.
-
Repeated refusal of COD orders may result in COD restrictions for
future purchases.
8. Refund Not Applicable
Refunds will not be issued if:
- An incorrect shipping address was provided.
- Delivery failed due to customer unavailability.
- The customer refused delivery without a valid reason.
- The product has been opened, used, or partially consumed.
- The request does not meet the eligibility criteria.
9. Late or Missing Refunds
If you have not received your refund after the stated processing
period:
- Check your bank account.
- Contact your payment provider.
- Contact your bank.
If the issue persists, please contact our customer support team.
10. Contact Us
For any refund, return, or replacement requests, please contact:
Important Notes
-
Refund approval is subject to verification by the ARIQUA support
team.
-
ARIQUA reserves the right to reject fraudulent or abusive return
requests.
-
This policy may be updated from time to time without prior notice.